Glazier Gold Coast

Frequently Asked Questions

A Glass Railing with Palm Trees Behind It - Emergency Glass Repairs in Gold Coast, QLD

Common Queries

We often receive questions about glass replacement and broken glass repairs. The most common enquires are listed

here to offer helpful glazing advice. fI you have a question not included in the FAQs section, please call us to learn

the facts about glass pane replacement. We are always happy to help you.

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1 - Can glass scratches be removed?

Glassmaking starts by melting sand, soda ash and lime together in large furnaces at high temperatures. When the liquid cools, it becomes glass. If the surface becomes scratched, it may be possible to repair it.


Shallow surface scratches are easy to remedy. However, fixing deep scratches that have penetrated the glass surface is impossible. The glass would need to be returned to its liquid state, which is not an option. New replacement glass must be fitted.

2 - Is it possible to patch glass?

Glass is shaped and formed in a liquid state. Usually, damaged glass cannot be patched, and glass replacement Is the only option. However, if the damage is only a tiny stone-chipped surface, there is a procedure to repair it.

3 - Why do I need to buy safety glass?

Australian Standards AS1288 2006 and AS 1288-94 require that safety glass must be installed in locations where accidents are known to occur at greater frequency. Outdoor and indoor glass, doors with glass side panels, bathroom shower screens and low-level glass must be fitted with safety glass due to the risk of human impact. In these and other areas, safety glass is installed because it breaks safely on impact.

4 - Why do the Australian Standards change for original glass replacement?

The Australian Standard that applies to glass manufactured and installed in a new structure differs from the standard for glass replacement. When original glass panes are replaced in locations where accidents are known to occur at greater frequency, it is mandatory for safety glass to be installed.

5 - Can you cut toughened glass?

Toughened glass, sometimes referred to as tempered glass, is heated in a furnace and cooled quickly to harden it. Once the process is complete, the glass cannot be cut, even using a diamond blade. However, it is possible to polish the glass surface to a depth of 3mm in the absence of cutouts.

6 - Can you replace a glass panel after the installation of an air conditioner?

The installation of a window air conditioner requires the removal of the glass panel. It is possible to custom cut a glass sheet to neatly fit around it. Care must be taken not to damage the new glass panel when you reinstall the air conditioner.

7 - Why does toughened glass sometimes explode?

The process of manufacturing toughened or tempered glass creates internal stresses to give the glass strength. Small internal defects resulting from impurities and external defects caused by microscopic scratches, chipping, expansion due to sunlight and other factors can make toughened glass fracture at any time.

8 - How do I measure my window without a ruler or tape measure?

If a ruler or tape measure is not handy, use an A4 Piece of paper directory to approximate the size of a door or window glass panel.

  • What are your operating hours?

    ASAP glass doesn’t stop! We operate all 24 hours a day all 365 days of the year.


  • Do we repair or replace commercial window and doors?

    ASAP glass is able to complete majority of maintenance and glass repairs to all commercial sites. Whether You're Operating A Bar, Restaurant, Cafe Or Any Other Commercial Business, we have you covered. 

  • I need glass replaced in Brisbane today - can we do this?

    As our name suggests, we're on call 24/7, 365 days a year to provide Gold Coast and Brisbane glass replacement services as soon as possible. Whether you've been the victim of a Break-in, need replacement window panes due to storm damage or have simply accidentally smashed a window in your home or business premises, ASAP Glass can offer same-day emergency window repairs throughout Queensland.

  • How much does a window glass replacement cost?

    Window replacement costs can vary depending on a variety of factors, including the size of the damaged panel, the type of glass used and where the glass is located within the building. For an estimate, Contact ASAP Glass today.

  • What sort of glass can we repair?

    ASAP Glass Can Repair And Replace All Manner Of Different Glass Types. Please view our glass products and options here. For Further Information, Don't Hesitate To Get In Touch.

  • How do I know if I need to replace my windows?

    If your windows have become incredibly draughty, show noticeable damage like cracked frames, no longer function as they should, display interior condensation or lead to high energy bills, it's time for a window replacement. It's essential to address these issues to improve your home's comfort and appearance.

  • Does it matter what size my windows are if I want them replaced?

    At ASAP glass we are equipped to handle all windows no matter what size they are. With our glaziers equipped to handle machinery and heights. No window is impossible for ASAP Glass.

  • Can you fix my glass window if it’s broken?

    Yes, that’s what we do at ASAP Glass! Get in contact with our friendly staff to receive a quote over the phone, or fill in our quote quiz here.

  • Can I repair my window frame instead of having them replaced?

    Depending on what is actually wrong with your glass windows, there are circumstances where you may be able to repair the window instead of having a full replacement. However, you will benefit more from a complete glass replacement for things like rot, condensation, or single panes. Some glass repairs may not last.


    Give us a call and we can give you some further information on replacement window frames. 

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